Handy 3DSupport
Need help with Handy 3D? Email us and we’ll get back to you, usually within one or two days.
Please include your device (iPhone, iPad or Mac), the app version from Settings, and the model name if your question is about a specific model.
Common questions
Where are my downloaded files?
On iPhone and iPad: open the Files app › On My iPhone/iPad › Handy 3D › Models. On Mac: in the folder you chose when saving, such as Downloads.
How do I open a file in my slicer?
After downloading, tap Share and choose your slicer app, or open the STL from the Files app. On Mac, drag the file into Bambu Studio, OrcaSlicer, PrusaSlicer or Cura.
I bought Pro but models are still locked.
Open Settings in the app and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy.
How do I cancel my subscription?
On iPhone or iPad: Settings › your name › Subscriptions › Handy 3D Pro › Cancel. On Mac: App Store › your name › Account Settings › Subscriptions. You can also use Manage Subscription in the app’s Settings.
How do I report a model?
Open the model, tap the flag icon and choose Report a Problem. To remove it from your feed right away, choose Hide This Model.
A download failed.
Check your internet connection and try again. Some models contain several files — pick another file from the files button if one does not work. If it keeps failing, email us with the model name.